Implementing The Training Program - Part 3
- on the job training
- Apprenticeship training
- Informal learning
- Job instructional training.
- Programmed Learning
- Behavior Modeling
in this article we will continue our talking about Implementing The Training Program :
Although increasingly replaced by Web-based methods, audiovisual-based training techniques like DVDs, films, PowerPoint, and audiotapes are still used.
The Ford Motor Company uses videos in its dealer training sessions to simulate problems and reactions to various customer complaints, for example.
With vestibule training, trainees learn on the actual or simulated equipment but are trained off the job (perhaps in a separate room or vestibule). Vestibule training is necessary when it’s too costly or dangerous to train employees on the job.
Putting new assembly-line workers right to work could slow production, for instance, and when safety is a concern—as with pilots—simulated training may be the only practical alternative.
As an example, UPS uses a life-size learning lab to provide a 40-hour, 5-day realistic training program for driver candidates.
Electronic Performance Support Systems (EPSS)
is a sets of computerized tools and displays that automate training, documentation, and phone support; integrate this automation into applications; and provide support that’s faster, cheaper, and more effective than traditional methods.
Electronic performance support systems (EPSS) are computerized tools and displays that automate training, documentation, and phone support.
When you call a Dell service rep, he or she is probably asking questions prompted by an EPSS; it takes you both, step by step, through an analytical sequence. Without the EPSS, Dell would have to train its service reps to memorize an unrealistically large number of solutions.
Aetna Insurance cut its 13-week instructor-led training course for new call center employees by about 2 weeks by providing employees with performance support tools.
Performance support systems are modern job aids. Job aids are sets of instructions, diagrams, or similar methods available at the job site to guide the worker.
Job aids work particularly well on complex jobs that require multiple steps, or where it’s dangerous to forget a step. For example, airline pilots use job aids (a checklist of things to do prior to takeoff).
job aid : A set of instructions, diagrams, or similar methods available at the job site to guide the worker.
Videoconferencing involves delivering programs over broadband lines, the Internet, or satellite. Vendors such as Cisco offer video conference products such as Webex and TelePresence.
Cisco’s Unified Video Conferencing (CUVC) product line combines Cisco group collaboration and decision-making software with video conferencing, video telephony, and realistic “TelePresence” capabilities.
Computer-Based Training (CBT)
Computer-based training refers to training methods that use interactive computer based systems to increase knowledge or skills. For example, employers use CBT to teach employees safe methods for avoiding falls. The system lets trainees replay the lessons and answer questions, and is especially effective when paired with actual practice
under a trainer’s watchful eye.
Computer-based training is increasingly realistic. For example, interactive multimedia training integrates the use of text, video, graphics, photos, animation, and sound to create a complex training environment with which the trainee interacts.
In training a physician, for instance, such a system lets a medical student take a hypothetical patient’s medical history, conduct an examination, and analyze lab tests. The student can then interpret the sounds and draw conclusions for a diagnosis. Virtual reality training takes this realism a step further, by putting trainees into a simulated environment.